Refund policy

Returns & Exchanges

For returns and exchanges of products, please contact us within 14 days.
Acceptance and refund amounts will vary based on the reason for return and the condition of the product.

Return Handling Conditions / Return Deadline, Shipping Costs for Returns / Refund Details

Varies depending on whether it is due to customer convenience or initial defects, wrong delivery, etc.
In any case, the refund amount will be limited to the product price only.

※For used items, due to the application of the Used Try-Out Service, returns due to customer convenience will result in the refund in points of the same amount. (If not applicable for try-out service, returns are not possible)

Shipping fees, cash on delivery fees, transfer fees, credit split fees, etc., other than the product price will not be refunded.
For more details, please see '≫About Returns and Exchanges'.

【In case of customer's convenience】

If unopened: Full amount of the product price will be refunded.
If opened: If the manufacturer's original packaging (including film shrink wrapping) is opened, 70% of the product price will be refunded.
If used: We will provide individual guidance after checking the condition of the product, so please notify us before returning if the product is used. Depending on the situation, we may refuse a return or exchange, or handle it through our used purchase service.
※The shipping cost for returns will be borne by the customer. When returning, please send it back to the designated System Five representative, prepaid.
※If the purchase was made using points or coupons, the refund amount will be calculated from the discounted product price. (Points will be returned to your account)
※Shipping fees, cash on delivery charges, and other costs beyond the product price are not eligible for a refund.

【In case of initial defects or our responsibility】

If there are initial defects, wrong delivery due to our responsibility, or if the product is damaged or dirty, and you contact us within 14 days after the product arrival, we will accept returns or exchanges bearing the shipping costs.
For returns, please send back to the designated System Five representative, collect on delivery.
For more details, please see '≫About Returns and Exchanges」.

Cases Where Returns & Exchanges Are Not Accepted

We reserve the right to refuse returns or exchanges of products in the following cases:

(≫System5 Sales Service Terms and Conditions　Article 8 Reasons for Exclusion of Returns and Exchanges)

1. If there is no prior contact from the customer to our company within 14 days of product handover or delivery
   
2. Custom-made products, special orders, or items that were ordered for the customer
   
3. Pre-order items or items that take time to arrive, and for which the customer has previously agreed to non-returnable terms
4. Items clearly stated as non-returnable or non-exchangeable on the product detail page
5. Items whose package or accessories are in a different condition from at the time of purchase
6. Items damaged or broken due to customer's fault after opening
   
7. Items that have been modified, improperly adjusted, or had parts replaced
8. Items missing included accessories such as manufacturer's warranty
9. Junk or bulk items that do not come with a warranty
   
10. Used items, outlet items, B-grade items, or items with different warranty terms than normal products
11. Items returned due to compatibility issues inherent to the product
12. Items that are consumables such as batteries, lamps, ink, recording media, etc.
13. Items such as LCD monitors with constant lighting, missing pixels, brightness unevenness, etc., that the manufacturer does not treat as initial defects
    
14. Items worn directly on the body
    
15. Downloadable products or products that are license keys
16. Items refused for return due to damage or dirt on the product packaging box or direct sticking of the delivery slip
17. Other cases deemed non-returnable, non-exchangeable, or non-warrantable by our company