| Operator |
System5 Co., Ltd. |
| Representative |
Ogawa Yukihiro |
| Location |
1F Hirakawacho-Daiichiseimei Bldg. 1-2-10 Hirakawa-cho,
Chiyoda-ku, Tokyo 102-0093, JAPAN
|
| Telephone Number |
050-3187-9555
(+81-50-3187-9555)
03-5212-5100
(+81-3-5212-5100)
|
| Email Address |
e-shop@system5.jp |
| Additional Costs Besides Product Price |
Consumption tax/Payment-related fees (transfer fees, cash-on-delivery fees)/Shipping fees |
| About Payment Methods |
[Payment Timing] Within one week after application
*For bank transfers
(If payment is not confirmed, the order will be canceled)
*For methods other than cash-on-delivery, arrangements for products will be made after payment confirmation or credit approval. Please be aware in advance.
[Payment Methods]
In-store payment / Bank transfer / Cash-on-delivery / Shopping credit / Credit card / PayPal / Amazon Pay / PayPay / Paidy / CVS (FamilyMart / Lawson / Ministop)
|
| About Delivery |
After payment confirmation, delivery by Yamato Transport, Nippon Express Aviation, or Sagawa Express within the next day to 10 days
*For products out of stock or imported from overseas, delivery may take more than 10 days.
(Usually, you will be informed by email or phone by the next business day)
For more information, please see "About Delivery".
|
| About Shipping Fees |
Shipping fee is 660 yen (tax included) nationwide.
For orders of 11,000 yen (tax included) or more, shipping is free.
*For 'cash-on-delivery' payments, an additional COD fee of 440 yen (tax included) will be added.
*Delivery is limited to within Japan. Please note that we do not ship directly overseas (Sorry, we will not ship internationally).
▼For multiple item orders
We generally ship all orders together once ready, but if you wish, we can ship items as they arrive (partial delivery).
No additional shipping fees for multiple shipments.
- If the total order amount is less than 11,000 yen (tax included): The shipping fee will be only 660 yen (tax included) even for multiple shipments.
- If the total order amount is 11,000 yen (tax included) or more: Free shipping even for multiple shipments.
*If the order numbers differ (if the order itself is divided into multiple orders), shipping fees will apply.
*If 'cash-on-delivery' is chosen, a COD fee of 440 yen (tax included) will be added separately. The total amount including the price of items not yet delivered at the time of each delivery will be charged.
|
| About Delivery Time of Products |
In-stock items... will be shipped by the next business day after payment completion.
Ordered items... if the supplier has stock, will be shipped within 3 business days after payment completion. If out of stock, we will inform you of the estimated delivery time by the next business day after your order. |
| About Product Returns |
Within14 days after arrival, we accept returns if contacted.
*≫System5 Sales Service Terms and Conditions Article 8 Exceptions to Returns and Exchanges are not eligible for return.
The refund method varies depending on the payment method used.
|
| Return Handling Conditions / Return Deadline, Shipping Costs for Returns / Refund Details |
In any case, only the product price will be refunded.
We do not refund shipping fees, cash on delivery fees, transfer fees, credit installment fees, etc., other than the product price.
For more details, please see ≫About Returns and Exchanges.
[In case of customer's convenience]
- If unopened: Full amount of the product price will be refunded.
- If opened: If the manufacturer's original packaging (including film shrink wrapping) is opened, 70% of the product price (tax included) will be refunded.
- If used: We will provide individual guidance after checking the condition of the product, so please inform us beforehand if the product is used. Depending on the situation, we may refuse a return or exchange, or handle it through our used purchase service.
The shipping cost for returns will be borne by the customer.
When returning, please send it back to the designated System5 representative, prepaid.
|
| Handling of Defective Products |
[In case of initial defects or our responsibility]
If there are initial defects or shipping errors due to our responsibility, and you contact us within 14 days after the product arrival, we will accept returns or exchanges bearing the shipping costs.
For returns, please send back to the designated System5 representative, collect on delivery.
For more details, please see ≫About Returns and Exchanges.
|
| Changes and Cancellations of Orders |
We accept changes and cancellations of orders before the product is shipped. Please contact us as soon as possible through the inquiry form.
The following cases are not eligible for changes or cancellations:
- If the order status visible in My Page is marked as "Shipped"
- If the arrangement of ordered items is completed and our representative has provided you with the delivery schedule
- If the arrival of ordered items is uncertain and you have agreed to our representative's guidance
- If it is clearly stated on the product detail page that cancellation is not possible
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